SDAIA logo
Saudi Data & AI Authority (SDAIA)

​​​​​​​​​​​ Service Level Agreement for E-Services
 

The Service Level Agreement (SLA) for E-Services comes in line with SDAIA’s keenness to elevate the quality of the e-services provided to beneficiaries, which corresponds to the directives of the Kingdom’s leadership to make every effort in order to gain the satisfaction of users (citizens and partners). This includes ensuring availability and easy access to the services of SDAIA’s external portal, other e-services, and smart devices. Note that the period specified to processing does not include the time needed to complete deficiencies (in case the customer submitted incomplete information), nor does it include the time taken to process transactions by a third party such as other government entities (if the nature of the transactions requires it). Beneficiaries must also abide by the terms and requirements of each service as described in the E-Services Guide, taking into account that all e-services will be updated and added successively to this list. For more information,

please visit the Services Page

Help & Support
 

SDAIA's website provides support to ensure appropriate assistance to the large number of beneficiaries it serves. This is done by providing readable content, multimedia materials, and detailed information, in addition to some other means of assistance such as Frequently Asked Questions (FAQs), Contact Channels (Contact Channels), Suggestions and Complaints (Suggestions and Complaints).

Privacy and Confidentiality
 

SDAIA prioritizes the confidentiality and privacy of user information, and privacy and confidentiality policies are among the conditions of using its website. For more information about privacy and confidentiality, please visit the Policies and Privacy page.

Providing​ Channels for Communication and Participation
 

SDAIA is committed to interacting and responding to the inquiries it receives through the ​​​​​​​​​​​​​​​​​​​​​​​​​​ ​Contact Us page.

 

To access the services performance dashboard, ​​​​​​​​​​​​​​​​​​​​​​​​​​click here​

/SDAIAAssets/assets/js/Pages/Services/servicesSLA.js
#6459a7
Small
Yes
Theme1
No
SLA for E-Services
SDAIA's Service Level Agreement for E-Services prioritizes user satisfaction by providing easy access to external portal, e-services, and smart devices!
sla, service level agreement, E-Services agreement, Service Agreement, Communication and Participation