Services Performance

Service Performance

In line with its efforts to strengthen relationships with beneficiaries and enhance their satisfaction, the Saudi Data & AI Authority (SDAIA) has developed strategic performance indicators to measure beneficiaries' experience of its services based on international best practices and standards. Additionally, SDAIA maintains continuous communication with beneficiaries to assess their satisfaction with the services provided.

Through this page, you can access statistics related to the performance of electronic services, supporting the continuous improvement of service quality.

Number of services :

21

Service Performance Statistics for the First Quarter (2023)

Service Performance Statistics
#	Service Name	Total Number of Users	Total Operations	Number of Operations via the Portal	Number of Operations via Mobile	Automation Percentage	Operations Success Rate	Service Page Total Views	New visits per Service	Median Time on Website	Number of Complaints	User Satisfaction
Nafath
1	Access to Government and Private Services	21.2M +	1.3B ~	1.3B ~	NA	100%	NA	NA	NA	NA	608	NA
2	Validate Through Biometric Service	9M+	10.8M+	NA	10.8M+	100%	NA	NA	NA	NA	281	NA
Ehsan
6	Quick Donation	680,964	680,964	274,540	406,424	100%	89%	NA	NA	NA	16	91.33%
7	Zakat	12,103	12,103	5,773	6,330	100%	82%	NA	NA	NA	11	91.33%
8	Tyassarat	429,665	429,665	210,641	219,024	100%	92%	NA	NA	NA	54	91.33%
9	Orphan Sponsorship	71,201	71,201	16,627	54,574	85%	90%	NA	NA	NA	3	91%
Boroog
10	Secure Video Communication Service (Boroog)	26,600.00	26,600.00	NA	NA	NA	NA	NA	NA	NA	105	NA
11	Create a Virtual Meeting Room Request	3,508.00	3,508.00	3,508.00	NA	NA	NA	NA	NA	NA	0	NA
Efaa
12	Violations Inquiry	> 600000	> 600000	> 600000	NA	100%	94%	NA	NA	NA	2	88.83%
13	Violations Payment	> 120000	> 120000	> 120000	NA	100%	88%	NA	NA	NA	397	88.83%
Tawakkalna
14	Tawakkalna Services - Dashboard	9,395,600	-				99.7%	50,689,095	2,146,500		294	64%
15	Tawakkalna Services – Digital Wallet	10,149,039	-				98.3%	97,846,357	1,472,072		1111	64%
16	Tawakkalna Services – Organ Donation	279,405	12231				99.9	363,677	228,714		15	64%
17	Tawakkalna Services – My Resume	290,455	325132				98.9%	622,202	290,455		0	64%
18	Tawakkalna Services – Health Condition Card	8,515,434					99.9%	152,847,993	242,734		0	64%
Cloud Computing
19	Email as a Service	76000	28034067	28034067	NA	100%	NA	NA	NA	NA	NA	NA
20	Email Protection Portal	NA	NA	NA	NA	100%	NA	NA	NA	NA	NA	NA
21	Deem File Sharing Service	14	800	800	NA	100%	NA	NA	30 minutes	NA	NA	NA

Top rated services (Top 5)

Top rated services (Top 5)
#	Service	Percentage
1	Quick Donation	91.33%
2	Zakat	91.33%
3	Tyassarat	91.33%
4	Orphan Sponsorship	91%
5	Violations Inquiry	88.83%

Lowest rated services (Lowest 5)

Lowest rated services (Lowest 5)
#	Service	Percentage
1	Tawakkalna Services – Dashboard	64%
2	Tawakkalna Services – Digital Wallet	64%
3	Tawakkalna Services – Organ Donation	64%
4	Tawakkalna Services – My Resume	64%
5	Tawakkalna Services – Health Condition Card	64%

Statistics are not available yet

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Services Performance

Explore in-depth service performance statistics for Sdaia, featuring ratings for the top and lowest rated services. Visit SDAIA and access reliable data now!

Services Performance, SDAIA services performance, Ehsan performance, tawakkalna performance, efaa performance, Nafath Performance, Boroog performance, Deem Performance, Quick Donation, Zakat, Tyassarat, Orphan Sponsorship, Violations Inquiry

SDAIA Service Performance

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