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Government Service
Bus
Government Service Bus (GSB)
It serves as a consolidated platform to facilitate the seamless electronic exchange of shared government services among entities, ensuring accuracy, speed, and security via the Government Secure Network (GSN).
The Government Service Bus (GSB) enables the electronic transmission of various government services, including but not limited to commercial registry, real estate instruments, Qiyas results, health files, enterprise licenses, and payment orders.
The GSB was established in 2009 and transferred to SDAIA on 20/10/2022.
Requirements of the Government Service Bus (GSB)
The service consumer and provider must be a government entity.
Objectives of the Government Service Bus (GSB)
- Develop integrated digital government services.
- Reduce the time and cost required to establish integration between government entities.
- Achieve a (paperless government) by increasing the effectiveness of the government services provided.
The Most Important Achievements of the Government Service Bus
Establish an integrated infrastructure that includes all network components, servers, and licenses and connect them to the National Information Center's monitoring systems, such as NOC, SOC.
Successful implementation of the cybersecurity controls of the Government Service Bus (GSB) with the National Cybersecurity Authority (NCA) and Governance and Compliance Department.
Promote the Online Service Index position by providing information on the Government Service Bus (GSB) to the United Nations (UN), contributing to Saudi Arabia's 31st ranking in 2022 compared to 43rd in 2020.
Secured top position in the Digital Technologies sector at NIC in 2022, based on performance indicators assessing customer satisfaction with government entities.
Key services provided by the Government Service Bus
Enable government entities to publish their services
Enabling government entities to benefit from the services of other government entities through a unified platform
Provide 24/7 technical support for beneficiaries
Provide full flexibility to modify or cancel a service
Data and Statistics of the Government Service Bus
Connecting
220
beneficiaries
More than
240
services have been deployed
More than
595
operations have been deployed
Granting approximately
13120
authorizations to beneficiaries
More than
4b
operations have been monitored since the beginning of 2023
List of Deployed Services for Each Entity
Linking Procedures as a
Consumer
To connect a new entity to the Government Service Bus (GSB):
- Sign a linking agreement with the Government Service Bus (GSB).
- Provide servers (for the production and testing environments) for the Government Service Bus (GSB).
- Server Minimum Requirement:
- Connect servers "as a consumer" to GSB (1) through the Government Secure Network (GSN) and (2) through the National Information Center (NSP\AIP).
-
Provider: Government Service Bus (GSB).
-
Consumer: Consumer Entity.
- After the completion of the networking, a request to link as a consumer is submitted to the Government Service Bus (GSB).
When submitting the linking request as a consumer, the GSB team will:
- Provide the entity with (GSB Express) to install it on the servers (productive and testing).
- Provide the entity with a username and password to enter (GSB Express).
- Work on the required service authorizations.
- Notify the customer of the authorization and ensure that the linking is complete.
Linking Procedures as a
Provider
To connect a new entity to the Government Service Bus (GSB):
- Sign a linking agreement with the Government Service Bus (GSB).
- Provide servers (for the production and testing environments) for the Government Service Bus (GSB).
- Connect servers "as a provider" to GSB (1) through the Government Secure Network (GSN) and (2) through the National Information Center (NSP\AIP).
-
Provider: Provider Entity.
-
Consumer: Government Service Bus (GSB).
- After the completion of the networking, the entity is provided with the required files and documents describing the service to be provided through GSB:
- Service Profile.
- Service Requirements Specification (SRS) Document.
- Data Dictionary.
(Filled by the provider entity)
- A request to link as a provider is submitted to the Government Service Bus (GSB) with the required files and documents attached.
When submitting the linking request as a provider to deploy a service or update an existing service:
- The application and documents are sent to the GSB team.
- The application is undergoing processing by the GSB team and the provider.
- After the completion of the linking process, the customer is notified of the service launch.
Service Request Procedures
Customers request the service by opening a ticket with Technical Support through the Customer Relationship Management (CRM) system, specifying the type of service required. Once the request is submitted, the Technical Support team forwards it to the Customer Engagement team, which then communicates with the customer to schedule a meeting and complete the necessary procedures.
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