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Saudi Data & AI Authority (SDAIA)

​​​​​Government Cloud (Deem)
 

About the Government Cloud (Deem)
Deem is a government cloud-computing platform established by a royal decree in early September 2018. The platform provides government and semi-governmental entities with promptly accessible, highly reliable, flexible, and efficient technological assets to achieve digital transformation and improve the technological services provided in the Kingdom.
 
Entity/Sector Operating Deem

SDAIA - NIC

Launch Date

August 2018

Types of Services Provided by Deem
  1. Software as a Service (SaaS) such as email, Deem file sharing, Deem video meeting, and Deem data rights management.
  2. Infrastructure as a Service (IaaS) such as the virtual data center, Deem backup, Deem cloud storage, and Deem domain hosting.​

There is one government cloud (Deem) available in 3 data centers in different locations in Saudi Arabia.


Services Provided by Deem

Virtual Data Center

Deem Backup As a Service

Deem Cloud Storage

Deem Hosting Domain (DNS)

Email as a Service

Deem video meeting

Deem file sharing

Deem Data Right Management

SOC Program

Professional Services

Matjar Deem

Technical Support Platform

Deem Achievements and Features

  1. Hosting 94,339+ electronic mailboxes.
  2. Merging 237+ data centers.
  3. Reducing 608K+ tons of carbon emissions.
  4. Reducing 64+ megawatts of power consumption.
  5. Hosting and providing services to 183 government entities.
  6. Achieving 5.6B SAR worth of financial impact through the provision of hosting services to government entities.

Classifications, Assessments, and Certificates

  • As a cloud service provider, the government cloud (Deem) complies with all ECC and CCC requirements set by the National Cybersecurity Authority (NCA) according to NCA's assessment. Additionally, Deem applies the highest security policies in force globally.
  • The government cloud (Deem) had the highest rating as a category (C) cloud services provider by the Communications, Space and Technology Commission.
  • Deem has obtained international certifications, including:
    • ISO 27001 Information Security
    • ISO 9001 Quality Management
    • VMware CLOUD VERIFIED
    • VMware CLOUD VERIFIED SOVEREIGN CLOUD
    • ISO 27018 Cloud Service Privacy Controls
    • ISO 27701 Privacy Information Management System
    • ISO 27017 Cloud Security Controls
    • CSA STAR Level 1
    • CSA STAR Level 2
    • ISO 22301:2019 – Business Continuity Management System

Contact and service request or service request procedures

Customers can initially request the service by opening a technical support ticket, specifying the details and type of service required requests are made by contacting technical support via email: support@deem.sa or phone: 8001221111. Upon receiving the request, the technical support team will promptly route it to the customer participation team, which will then contact the customer directly to schedule a meeting. During the meeting, the customer will be presented with the specific service requested along with an overview of all Deem's services. Following the meeting, the customer will be advised to submit a formal request letter for the desired service, addressed to His Excellency the President of SDAIA. Once the request letter is received, the necessary actions will be initiated.

Communication Channels

Technical support email
support@deem.sa
Phone
8001221111
Or contact the account manager


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Government Cloud "Deem"
DEEM offers efficient technological assets for digital transformation and improved services in the Kingdom. Explore our services, achievements, and more!
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