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Saudi Data & AI Authority (SDAIA)

​​​​​​​​​​Government Cloud (Deem)
 

About the Government Cloud (Deem)
Deem is a government cloud-computing platform established by a royal decree in early September 2018. The platform provides government and semi-governmental entities with promptly accessible, highly reliable, flexible, and efficient technological assets to achieve digital transformation and improve the technological services provided in the Kingdom.
 
Entity/Sector Operating Deem

SDAIA - NIC

Launch Date

August 2018

Types of Services Provided by Deem
  1. Software as a Service (SaaS).
  2. Infrastructure as a Service (IaaS).
  3. Platform as a Service (PaaS).

Services Provided by Deem

 
Deem Centers

A product that enables government entities to create secure and reliable virtual data centers with scalable cloud infrastructure resources, enhancing performance and meeting customer requirements.

 
Deem Backup

A product that enables government entities to take backups of virtual data centers and protect them by scheduling backups and restore it as needed.

 
Deem Simple Storage

A product that enables government entities to securely store massive amounts of unstructured data with anytime, anywhere access, ensuring data integrity and easy retrieval.

 
Deem Domains

A product that allows government entities to host public domain records, store registration records, manage domain communications, and generate reports and analytics.

 
Email Service

A product that enables government entities to host email, providing a secure environment for email on the beneficiary's domain names, ensuring data security and privacy.

 
Deem Mail

A product that allows government entities to send and receive emails with complete privacy and high security, hosted locally in Saudi Arabia to ensure full compliance with national standards and enhance trust.

 
Deem Meets

A product that allows government entities to hold secure and seamless video and audio meetings from anywhere, promoting effective collaboration and providing a flexible and secure working environment for all remote participants.

 
Deem Drive

A product that enables government entities to upload and sync files to cloud storage, allowing them to easily access them from anywhere and at any time, to ensure flexibility and high efficiency in data management.

 
Deem Data Security

A product that allows government entities to share and encrypt files with high reliability with specific people or entities, while providing precise monitoring tools to ensure safe use.

 
Deem Spaces

A product that helps government entities enhance communication and collaboration among team members within the organization and increase productivity. It provides a range of tools and features to create a flexible, integrated, and secure work environment.

 
Deem Smart Platform

A platform provided to the government entities that leverages the Internet of Things (IoT) and Artificial Intelligence (AI) to transform physical spaces into intelligent environments. It unlocks valuable insights into how these spaces are utilized. 

Deem Achievements

  1. Hosting 131K+ electronic mailboxes.
  2. Merging 266+ data centers.
  3. Reducing 335K+ tons of carbon emissions.
  4. Reducing 591+ Gegawatts GWh of power consumption.
  5. Hosting and providing services to 193+ government entities.
  6. Achieving 5 B+ SAR worth of financial impact through the provision of hosting services to government entities.

Classifications, Assessments, and Certificates

 
National Cybersecurity Authority

As a cloud service provider, the government cloud (Deem) complies with all ECC and CCC requirements set by the National Cybersecurity Authority (NCA) according to NCA's assessment. Additionally, Deem applies the highest security policies in force globally.

 
communications space & technology commission

The government cloud (Deem) had the highest rating as a category (C) cloud services provider by the Communications, Space and Technology Commission.

 
Digital Government Authority

The procedures for adopting cloud computing services in government entities require that excluded entities (with classified “Top Secret” data) be hosted on the government cloud “DEEM.”

International Certifications

  1. ISO27017  
     
     
     
  2. 22301  
     
     
     
  3. 277012019  
     
     
     
  4. ISO27018  
     
     
     
  5. Star Level Two  
     
     
     
  6. Star Level One  
     
     
     

Contact and service request or service request procedures

  • Customer requests service by opening ticket by email support@deem.sa or phone (8001221111).
  • Technical support team receives the request and forwards it to the Customer Engagement team.
  • Customer Engagement team contacts the customer to schedule a meeting.
  • Meeting occurs to present the requested service and all available services.
  • Customer submits a formal request letter to His Excellency the President of SDAIA.
  • Actions are taken once the formal request letter is received.

Communication Channels

Matjar Deem
matjar.deem.sa
 
Technical support email
support@deem.sa
​​
 
Phone
8001221111
 
Or contact the account manager
​​
#6459a7
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Government Cloud "Deem"
DEEM offers efficient technological assets for digital transformation and improved services in the Kingdom. Explore our services, achievements, and more!
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